29 Dec, 2020 → by ClaimboUser140492
DISAPPOINTED/DISSATISFIED CUSTOMER

1

DBA Florida Sewing Machines. I was a retail customer, and they sold me a used PFAFF. They told me there would be no problem with parts, ok. What they did not tell me is that finding someone to service these machines is absolutely impossible. I had problems the first month of operation within the warranty period. I live in Jacksonville, FL, the largest city by area and population in the State, and I still could not find anyone that would repair issues with the bobbin and timing. I am mechanically inclined, and I could not fix it even with the service and parts manual, and web advice. Even a sail/leather/canvas tailor could not fix it whom I contacted (who had used several PFAFF machines before). I told FSM I wanted to return the machine, which I was going to have to drive it back to Miami. There would be a $250 return fee (25%), which I reluctantly agreed to, but they still would not take the machine back. BOTTOM LINE: DON'T BUY AN OLDER SEWING MACHINE. MIAMI INDUSTRIAL SEWING/FLORIDA SEWING MACHINES SELLS ONLY USED AND OLDER MACHINES. YOU WILL BE DISAPPOINTED!!! User's recommendation: Avoid this web retailer for sewing equipment.
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