1 Jan, 2018 → by ClaimboUser901428
disappointed and frustrated with the service

1

A week ago I applied for a loan(9 September 2009) with African Bank. I applied in Trumpshed I was informed on the day that it was excepted by Lerato and that I need to wait 48 hours for them to credit my account. Which I gladly accepted as this is African Banks procedure. when the 2nd day passed there was a delay because 'apparently' their systems were down and there was no money going out(which again I gladly accepted) On Friday I called the branch to query what was goin on I was informed that they were awaiting emails from the Head office and asked that I call HO which I did.Only to get the same rubbish from head office saying they awaiting the application from the branch(So who who do I believe)I've called this morning(14 September 2009) for an update only to be informed that its now awaiting authorisation when calling the branch(Spoke to Oupa) he asked that I call HO which I did again the same rubbish..he saidshe said. Eventually I just asked to cancel the application.HO informed that this should be done with the branch and visa versa from the branch.Im sick and tired of getting the run around. If its been declined for goodness sakes let me know so i can make other plan.
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