1. Booked 4 cabins - NCL Sun 3 day cruise to Bahamas. 2. 1 cabin booked for wheelchair bound passenger. When booking directly through NCL, rep. told us airfare was direct flight. Lie # 1. 3. When trying to change airfare to direct flight since passenger in wheelchair cannot transfer independently - to date no response. NCL not accommodating to disabled. 4. Wheelchair passenger unexpectedly dies within 55 days of cruise departure. After being on hold for 2 hours (I have the screen shot) was told double occupancy would be waived, airfare for deceased would be refunded as well as the transfer. Unfortunately, his wife's airfare if canceled would be penalized. Then the customer service rep. (Tracy) asked for my credit card for $305. fee. When I stated I was confused as to why they needed a credit card when money was to be refunded, she could not answer. I asked to speak to the supervisor she was getting her information from (Elizabeth who refused to provide a last name). Elizabeth was rude, insensitive, and showed no interest in trying to resolve this matter in a manner agreeable to both parties. I was informed that people die all the time and we should have had insurance. She did not care that I had confirmation numbers for over $20,000. of cruises booked with NCL within the upcoming year (Europe next summer). I was told that my upcoming cruises had nothing to do with this matter. It is obvious by my treatment that NCL does not care at all about their customers. My advice - think twice about booking with them! They have total disregard to local customers, future customers, the elderly, disabled, and bereaved.