Hello I have used your stores all the way through the pandemic and had no issues with being exempt from wearing a face covering. However it seems at your store in Leicester U.K. they have had a change of policy. On entry I was harassed and was told I needed to prove my exemption which is against the disabilities act. After a short conversation the security guard apologised and let me through only to be harassed 30 seconds later by another employee who again said I needed to prove my exemption or wear a lanyard again contrary to the disabilities act. I don't think harassing disabled customers is a good look for your business and any change of policy should be clearly stated and communicated. I am unable to work due to my mask exemption and it causes me a lot of distress going into shops hence why I have used your stores as your staff up to this point have been wonderful. I do not wish to get anyone into trouble but it is clearly stated in the guidance that proof of exemption is not required and would hope this is communicated to your staff and to change your policy after nearly a year seems strange. Many thanks Chris Bartholomew PB Installations