1 Jan, 2018 → by ClaimboUser987849
direct energy charging me for a water tank that I never had

2

Direct Energy file number: [protected] (they are charging me for a water tank that I never had) So, I purchased my house on May 2012. I paid my Enbridge/Direct Energy bills until recently (Feb 2015) when I noticed a leak in boiling room. I called Direct Energy and as soon as their technician opened the boiler room door, he said, this tank is not for Direct Energy; it is for another company and it has been changed in 2011 (one year before I purchased the house). I told him, so why does Direct Energy charge me every month? He advised me to call Direct Energy Billing. A representative asked me to provide her with ROM (return of tank) form. I called the other company who had switched the tank; they said they cannot locate ROM form. I called back to Direct Energy and after clarifying that this has nothing to do with me since I have never had Direct Energy tank in my house when I purchased it, a representative asked me to send him the document that shows the purchase date of the house so that they refund the payments made over last 3 years. I emailed the title of my house last week. I followed up this week; they said in the system it shows I need to provide ROM form. So, I had to start over the loop; I asked her that I needed to talk to a supervisor. After a few more calls I could talk to a supervisor. I asked supervisor to provide me with a document that shows I am responsible for a tank that I have never had OR refund my payments. He said he cannot do anything; and my options are to buyout the tank (~$450) or pay monthly rents for the tank that I have never had when I purchased the house. Please note that there is nothing in the title of my house or purchase agreement about their water tank and I have never received anything (like renew form, terms and conditions, etc) from them and never signed anything with them. I said I will file a consumer complaint with the Ministry of Government and Consumer Services, Better Business Bureau, etc, and spread the story to internet and news and see you in the court.
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