Extremely complicated web-site... they live in the past century... they asked me to send them a personal ID copy by FAX !!! Where I live there is NO fax for the past 2 decades !! Their web system seems to be from the 80's decade. On their web-site you have to have for a 12 dollar purchase: Username Password Web ID Access ID Customer Number Sales Order ID Purchase Order Number They don't send you an Invoice once the on-line transaction is done... They labeled the items I wanted to purchase, FOR EXPORT, and I had to fill-up a questionnaire to explain the Exporting !!! Although the shipping address was Plantation, Florida !!! 3 days after I purchase on-line, they sent me a letter asking for a copy of mi ID by FAX !!! A total nightmare.