They get worse day by day. It wasn't enough shopNBC mishandled order; sent to a 7yr old previous address, tried to make me track; until I got to corporate via manufacturer. Now they want to charge full shipping for each item ordered; I ordered a candle, sheet set, 2 identical throws and they were tacking $31.96 in shipping charges. When it was still Value Vision there was customer service, shopping carts inclusive shipping for all items. Now the greed of corporate is clear; take a little more from us average Joes. With shipping that pricey, I can go 10 days with full tank of gas, support my local merchants and let NBC ROT. The one product they offer that I cannot be without can be bought from manufacturer in Canada, so I really don't need them. The idea of home shopping is to be convenient and comparably if not, better, priced. They do not offer any such services. Lousy customer service UNLESS you get to corporate office personnel and overcharging shipping, handling. My last order took them 7 days to pack and send.