26 Jul, 2021 → by ClaimboUser478410
Difficulty following returns procedure

I ordered a womens jumpsuit. It looked lovely on the picture but when I received it the colour was much darker, the fabric thin and creased and the fit was awful. I expected an easy return (as this is what they tell you in the blurb) but it is so difficult that its an obvious ploy to prevent you from getting a refund. They ask for photos of the item and barcode (?) but in a different size and format so I wasted an entire morning trying to make the changes. Since when is JPEG an unrecognisable format anyway? I am regretting using this company. They shouldnt be able to keep your money by making it a such nightmare to return unwanted items. User's recommendation: STEER WELL CLEAR.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Light In The Box you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.