Booked Hotel Miramar in Essaouira Morocco Myself, husband and 1 year old baby From 27th June to 1st July (4 nights) Booking.com had the best deal at £32 per night. Confirmation number: [protected]. Pin: 2513. On the day of arrival, our Transfer company phoned the hotel to confirm our booking, the hotel said there was no booking in our name. I therefore called booking.com. I was placed on hold whilst they confirmed the booking with hotel. I was informed booking was confirmed. When we arrived at the hotel (at 3am due to late flight), we were informed there was no booking for us, that they were fully booked, that we were not their customers and therefore not their problem. After pleading with them and explaining we had a baby with us, they allowed us to stay in one of their rooms. The next day, after further arguments with the hotel, it transpired that we had been booked at the wrong hotel - Hotel Miramar in Tangier. I had to phone Booking.com to cancel the hotel in Tangier, call lasted about 20 minutes and was charged £34.50. The hotel managed to provide us a room but at a higher rate of £59.21 per night. I have checked and there is an error on your system. When you click onto the booking.com deal, it correctly takes you to Hotel Miramar in Essaouira. However at the booking stage, it goes to and books Hotel Miramar in Tangier. This caused unnecessary disruption to our holiday. We had to change rooms twice in our 4 night stay as they were fully booked. This was incredibly difficult with a baby and very unsettling for baby and us. We also had to pay almost double for our hotel and £34.50 in phone charges. It ruined our holiday. I would like a full refund and a reimbursement for the phone charges. See photos attached