25 Jul, 2019 → by ClaimboUser560068
Dieppe newhaven ferry
1
On 24th July 2019 I tried to book on line a ticket for the above ferry route for 23.59 25th July 2019 priced at £72 On completing all the details when I attempted to pay it rejected it saying my card supplier had declined ( I attempted the transaction three times with the same result I attempted to contact my card supplier that evening but their customer service was closed at 8pm This morning I contacted the card supplier who checked and said they had authorised payment FOUR TIMES yesterday and that I should try again I attempted to book again this morning and the price had increased to £82 and yet again when I put in my payment details it was rejected by Aferry saying my card supplier had declined it ( A TOTAL LIE ) I attempted to contact Aferry but there is NO WAY to contact them by phone or by email even after logging into my account with them I then booked directly with DFDS (the ferry company) who were now charging £82 as well who accepted my card on line with no problem whatsoever I am now £10 out of pocket and totally frustrated by not being able to contact Aferry in order to resolve the issue Needless to say I will NEVER use Aferry again and waste so much time on something that should be simple and quick to do