Original review updated by user Jan 15, 2021 BE AWARE!!! DO NOT USE THIS SERVICE....it's a SCAM! Save yourself some heartache and disappointment. I received a confirmation email from Petpackers (PP) that my puppy was picked up and would be delivered with a nanny the following day. The day of delivery, I received a call from PP that I would need to give them and additional $730 to insure my puppy while traveling through the pandemic. The deposit would be refunded once the puppy was received and I needed me to send it through Zelle. I refused to pay that and told them that I was not told about this earlier and didn't feel comfortable sending them that money through Zelle. I contacted the seller and the seller told me that he had taken care of it and he paid for the deposit. I was told to pick up the puppy at the terminal and bring ID and sellers invoice. I went to pick up the puppy and the nanny never showed. Tried to text them and call them no answer. I lost $1,300 dollars. Sent them an Instagram message stating I needed to know where my puppy was or that I needed a full refund for the cost....no answer. User's recommendation: DO NOT USE THIS SERVICE!!!!! IT'S A SCAM!!