My Jeans were delivered to my old address. When I asked for help they told me to contact fed x. In doing so they said contact Boscovs. Its a back and forth. The gentleman at Boscovs customer service was very rude and I was told go pick them up at your old address! I have had other situations with Amazon, and EBay. They always resolved the problem with no trouble. My purchase was 31.00 which is a lot of money for me. I would accept the product or refund. Thank you