I made a reservation in Ruthland, VT . when we arrived and checked in we saw the room, it was smelly and filthy and we were very unhappy so we asked if we can cancel the reservation and leave without being charged later. I called Priceline, we had Hotel manager (or whoever was on the shift that night) on the line as well. Hotel representative said it will be ok to move out without being charged. So we did, but next day we were charged full amount and since then I was in dispute with Priceline and hotel and only proof I had was phone call b/c Priceline didn't have any notes in the transcript stating that hotel said it is "OK to check out and we will not be charged" . I needed that proof but Priceline refuse to share call record or transcript with me with me. I hate them for that. What is point to have VIP membership with them? All [censored]. Will never do business with them.