i waited all day just to get a message to say they tried to deliver a router so i tried to contact them on 0344 75* 117 and 0844 453 **** but both go to the same altermated voice and no matter what option you use you cannot speak to a person,they do not even have a email address you can write to and according to their site the online assistance was busy for 4 hours solid as you do not have a missed delivery card you cannot collect the parcel so i have to phone talktalk and explain to them,and they could not contact them either. if you want to pay £3.60 per minute they have a 09 number you can call them! User's recommendation: stick with the post office they know what their doing.