Early Dec I ordered 3 key chains and a necklace. One of the key chains dud not have thr correct picture. I have been contacting them several days a week. They sent me a picture of the items I ordered. The correct picture for that key chain is in the picture. They don't have a phone number and it takes them forever to reply. Their replies are the same each time. My daughter died suddenly from leukemia on May 25. These items were for grieving family mrmbers. The are cold and uncaring about customers.