I ordered three products and did not receive one of them. This was a wig for my Halloween costume. When I contacted AMIclubwear, they told me that "it was on the packing slip" which I know because I received the packing slip. However, I don't care what's on the packing slip, I care what's in my package. The package I received was in great condition and was untampered with and unopened. The only things inside were the gloves and shoes I ordered. There wasn't even any packing materials such as bubble wrap, paper, or packing peanuts for it to get lost in. Just one shoebox and a plastic bag with the gloves in it. AMI says that they have to perform an investigation now with my shipping carrier, but I don't have time for this, as I know for a fact that my package was perfect and unopened. nothing looked weird so i know nothing was removed after shipment (plus, who would steal a silver crappy costume wig?). The item simply was not included in my order and I either want it before my halloween party on the 28th or a refund for the total price of the wig $19.99. I really just wanted to get what I ordered for my costume but this has become a complete nightmare dealing with this company.