28 Jul, 2019 → by ClaimboUser759435
did not receive driver license renewal.

1

I completed the process to get Real ID December 2018. I received the document on time Real ID DL Number# B4490749, and March of 2019 I received a letter from the DMV instructing to sign the document and mail back in the self stamped envelope. According to the letter, DMV requires two forms of address verification. Signed the document and mailed it in right away. Last week, Wednesday, July 24 2019. I was asked by a merchant to provide my Driver License information, that's when I realized that my license is expiring August 4, 2019. I contacted the DMV via telephone and I was instructed to visit the field office. the next day, July 25th at 4:30pm, I visited the office located on La Mancha Way. I was helped in Window 22, after checking my record on her computer, she told me that I am not qualified for mail or internet renewal because of missing information, which she said is another form of address verification. I informed her that I already sent a letter back to DMV in March to verify my address. According to her, it was not updated, that was four moths ago! Fortunately, I was able to provide another form of documentation to update my record. The employee then stated that I need to take the written exam and have my picture taken before I can renew my license. I informed the employee my that picture was taken back in December when I applied for Real ID. She said I have to do it again, which I did so. My complaint is, how come DMV never send me any notice instructing what I needed to do before my DL expires, which seven working days from the date I contacted DMV. DMV Handbook states (page 18), "DMV sends renewal notice to your address of record approximately 90-120 days before your DL expires". I never received any correspondence at all. DMV cannot tell me that they do not have my address because I received my Real ID mailed to me to the address indicated on my Real ID. This is causing me so much stress. I took the test, July 26, Friday after I was told that I needed to pass the exam before I can renew my license, and relying from a sample exams from DMV website, the sample exams does not really help because the questions was nowhere close to the actual questions. I failed twice! I never had any driving violations since I acquired my Driver's License back in 1994. I have a clean driving record! Just the fact that if I had not noticed my DL is expiring, I would have been driving with an expired license. With that, I am requesting an extension of my Driver's License expiration to give me more time to read the DMV handbook to be able to pass the exam. I travel quite often, and I figured getting a Real ID will help me to go to military bases without presenting several ID's for verification (which really works) when I visit my children who are in active in the military (AirForce and Army). Please consider my request. Sincerely, Virginia Esmilla Wieneke [protected] Note: It is not permitting me to upload my Real ID
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