1 Jan, 2018 → by ClaimboUser451255
did not receive 3 items from my order, refuse to issue credit or refund
1
I will no longer support any transactions through "Beyond The Rack" now called BTR... An order that I placed back in May that I asked them to cancel in July since I hadn't received the order, received an email stating that they will cancel and refund in BTR Credits. All but 3 items suddenly showed up in the mail at the end of July. I called today to try to find out where my "Item Refunded" amount went to... They told me they can't refund or issue credits since they are no longer Beyond The Rack and are now BTR!!! ARE YOU F'N KIDDING ME?????? I have in writing where they state that they will issue credits... They just stole money from me!!! Their solution is for me to go to PayPal and start a claim!!! B- F'N- S!!!