I submitted this complaint September 24 (with Fairfield Inn's)and have not received a response ! I made my original reservations for a handicap room at Fairfield Inn Kenneth Sq., Pennsylvania for two night's back during the day of July 17, 2018 . At check- in Sept 21 they said they were unable to give us a handicap room as reserved. This prevented my wife from showering but was acceptable and we did not make an issue of it. After staying there one night, the Front desk called and said we did not have reservations for the second night and made several attempts to get us to move out. I had firm reservations for two nights and refused to move out. They were very rude and disrespectful. I was part of a huge Cloud family reunion. Errors by big corporations do happen but rudeness and disrespect is unforgivable. In addition the front desk deactivated my room key so that we could not reenter the room early Sunday morning. They did reactivate the key after I went out to the front desk and complained. Bruce M Cloud Additional information; My wife and I were in room 216 and I also paid for my daughter's room 401 In resolving this problem I expect a sincere letter of apology to both my wife and I and receive full credit for the two nights(Sept. 21 & 22) my wife and I stayed in room 216. Sincerely Bruce M Cloud 179 Warren Oaks Ln. Waynesboro, VA 22980 Tel. What hello [protected]