My pickup time was 3:10pm at 1450 Point Breeze Place, in Far Rockaway on Wednesday April 3, 2019. I had subscribed rides to and from 1450 Point Breeze Place, Far Rockaway, for an appointment that starts at 4:00pm . I was informed that my pickup would be 3:10pm. I wasn't picked up until 4:30pm to take me to 657 Central Avenuefor a 4:00 appointment.. My return time was 5:15pm. I called access a ride several times to arrange a different pick up time for my return trip and I was told that my new pickup will be 6:30. No one showed up, I called again and then they told me it would be an hour and a half before anyone could pick me up. I told them the building would be closed and that would leave me in the street. I told them to forget about it. I received a call from access a ride telling me my pickup will be after 8:00pm. I was home and tried to return the call but was not able to talk to anyone. I got a message to call back during business hours.My NYC transit Reference number is, 1201457. I will be calling in the AM to find out why my subscription was not handled properly. Patricia Carter