14 Oct, 2019 → by ClaimboUser672873
Did not honor ticket that was booked weeks in advance

1

I purchased two tickets to go to the Alhambra castle in Granada (100 dollars )one month in advance through Headout. It was my friends birthday and when we arrived for our 9am tour,they cancelled my friends ticket. Headout said they give her notice on line that same morning and would refund her money ,which they did. We had travelled 6000 miles to see the castle which she did not get to see. The guide said it happened all the time with Headout and left them in a bad position. I would not trust Headout with my bookings in future and will not use them again.
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