18 Jun, 2019 → by ClaimboUser51856
did not get ocean view room

1

I stayed at the Royalton white sands montego bay jamaica.I booked a ocean view room at the royalton white sands in Montego Bay Jamaica, through cheap Caribbean online. We arrived to Jamaica from Los angeles and we were not put in an ocean view room. I told the staff there and they did nothing. Once I returned home. I contacted cheap Caribbean and they reached out, but royalton would not refund it credit any money for not having the ocean view room, which we paid extra for. I even attached pictures to prove it, but they have been unwilling to make things right. So I am reaching out to you before posting negative reviews or taking it to the next level. I hope we can reach a remedy of some sort. I have attached the photos for your review.  I stayed april [protected]. The hotel refused to change my room or issue a refund for the difference between the ocean view and non ocean view room.
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