For the last few years I have been trying to cancel the phone insurance plan that I had purchased along with a cell phone at a Verizon retailer in Nevada in about the year 2009. It is a monthly recurring charge for $7.99 that is no longer relevant because the phone that it was purchased for is no longer owned. I've tried calling Verizon directly, but was informed that since it is a plan from a licensed retailer I would need to call the company that started the diamond wireless insurance plan as it is not through Verizon, but the retailer. I have never received any call backs or emails regarding this issue.