Literally, DHL On Demand that ICICI Bank uses to send documents to the USA is the most unreliable inefficient courier service I have come across. On many occasions, they have not delivered the package and then I get the notification that the package was not delivered as no one was there. They basically skip your home maybe they are running late or whatever. One time I had to post a large slip outside saying Please ring the Bell and wait for at least 1 minute. This time around I went on their website and rescheduled the date of delivery and got confirmation but to no avail, they still tried delivering on the earlier date. so what's the point of having these fancy online processes when no one is going to follow them. It seems either DHL has no regard for ICIC account or their drivers are not in their control and pretty much do what they want to or their website requests are completely ignored. Such gross incompetence. ICIC should seriously think about using another courier services.