Last Year early July I tried to take a device cover with Vodacom since I had a Sim only account with them however the device cover was declined and then in August 2020 I realised that my monthly amount has increased I then went through my Vodacom statement only to find out that I have an active device cover when I called vodacom they referred me to Finrite, Finrite told me I do not have an active insurance I told them I saw that I was paying for it on my Vodacom account I was then advised that it will be canceled later around October 2020 the issue wasn't resolved I called again I was told it will be canceled again and I will be credited all the amount back to my Vodacom account, and then nothing like that happen around March 2021 I was furious I called and then I had an argument with the agent she then managed to cancel it received all the messages and then I was again advised that I will be credited back to my Vodacom account within the next 30days after 40days I called and asked why haven't I been credited they said they had a backlog In April 2021 I was still paying for the device cover and worse part they went on my bank and debited the amount again I called I was told it was a system error and I wanted an explanation on how did that happen because it was canceled I am still waiting to be credited I was told that on the application was reactivated probably it was also a system error even today I am still paying for something that was declined