Returning wristwatch ordered 6/21/16 because same product of similar design was given to family member on employment anniversary date. Refund promised if explanation provided and watch in original condition. Order confirmation contained the following: Order # [protected] Date: 6/21/16 Price: $14.00 Following notification that return would be made, company sent MSG. that reply in 12hrs. would follow along with RMA number andfurther delivery instructions. "From 7/2/16 to present three requests made for this information which has not yet been received. Please provide assistance. Hard copies of Paperwork will be sent if needed