1 Jan, 2018 → by ClaimboUser947039
Deserves a bad review

1

I seriously hate to leave a negative review of any company. I fully understand that in business, mistakes happen and people experience things that may cause them to have a bad day or even be rude to a customer. Unfortunately, when it comes to Santa Rosa Auto Body, they have far more issues than a simple mistake or a rude employee. I am spending a few weeks with my mother over the holidays and while I am here locally, I figured I’d take my truck to an auto body shop to have the doors and hood restored as they had a lot of rust and bad dents. I knew the doors needed replaced altogether and that the truck also needed some other body work before it could be painted. I made a terrible choice and trusted Santa Rosa Auto Body with the truck. They basically added more than 40% extra to my bill than what they quoted me and I agreed to. It took them over a week to contact me to let me know that the hood they ordered came in and was the wrong one so it had to be sent back and a new one reordered. This has really been a nightmare for me because not only have they charged me more than we agreed on, but they also had the truck two weeks longer than they promised, which has me goofed up with the painter that I wanted to hire to give my truck a really nice custom pain job. They actually offered to fully restore the truck, paint and all but I do not want them touching any part of my truck at all since they already messed me up with the payment as well as the time they had it in their possession to begin with. I wish I could warn anyone that even hears about this shop to stay away from them! I trusted a few positive reviews that I saw about them and thought I could trust them because of what I read. I wish now that I had never heard of them as I am out more than $1800 more than what I thought I was going to pay and my truck is still not finished as it should be by now.
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