Vanguard Investments is deplorable and lacks customer service!! Stay away from Vanguard I called to process a forced 401K pension plan rollover. A prior employer, CVS, forced the rollover. Upon contacting Vanguard I was inaccurately provided information on payout options. I set-up a rollover IRA, per Vanguards instructions, to be processed by electronic payment. Turns out they can't process as they stated. Hey, mistakes are made, I get it. But Joe R of Vanguard on the return call was so grossly incompetent and rude in addressing the problem (that they created) that is was unconscionable. He argued, yelled and refused my multiple requests to be transferred to another representative, preferably a manager. He ended up hanging up on me after being grossly unprofessional. This was compounded by the lack of policies and procedures to get redress of such gross behaviors. The Ivory Tower mentality at Vanguard isn't limited to the senior execs and leadership group... it extends out to all managers. You cannot speak to a manager about such egregious behaviors and actions. They only allow for redress to the level of supervisor. This company expects trust for fiduciary accountability but doesn't give a rats behind about basic customer service. STAY AWAY from Vanguard because they are deplorable!!!!!! https://www.pissedconsumer.com/themes/pc2/images/emoji/pissed.svg