Date of incident: April 8, 2021 Client #: 5318502 I needed a new lower (full) denture to replace the one I broke. As the dental technician was unable to repair my broken denture, a new one was made which did not fit at all. Dr. S. Soleimani stated I would be given a full refund of the total charged to my Care Credit account amounting to $2, 428.00 as per Aspen Dental's stated guarantee. Mr. Robert Bastista of your office refuses to honor my refund request. I want a written confirmation of this refund upon the return of the appliance to your Port Richey, Florida location simultaneously. As of today, they have not answered my attorney's letter.