25 Apr, 2019 → by ClaimboUser63667
dental visit extraction

1

This is the review I left weeks ago but never heard a thing. This place doesnt even deserve the 1 star that I have to give them to be able to leave a review!! I BEG OF YOU, DONT TAKE YOUR CHILD HERE!!! This place has literally changed my child, my mother, and myself for the rest of our lives. I wouldnt put my pets through the trauma that my child endured here! The only thing that was halfway ok here was the one dentist was kind. The nurses and helpers were heartless, mean, and rude. My daughter is only 3 years old this was her first time at the dentist and she was trying to be brave, she was trying to talk with the lady at first and the lady paid not one bit of attention to her. She was physically held down by multiple adults and treated like a rag doll. Her tooth the abscessed and needed to be pulled but they dont do sedation at this location. I begged for them to try to get her into a place that could sedate her but the only place they would refer us to is 45mins away and when I asked if they would call them for me and see how soon they could see her they refused to help me out with that. My option was to take my baby home with an antibiotic and a badly infected tooth that was causing her horrible pain, she couldn't even eat. Or to have it pulled there in the office and have her tied down. I felt helpless I was scared of the infection and the horror she had already endured and I said to get it pulled. I paid for the nitrous but they didnt even give any to her. They told my mom and I that neither of us could stay in the room, I literally begged like a dog for one of us to stay. The dentist agreed to let my mom stay with my daughter but the nurse was very cruel when telling us the rules. She said dont speak to the patient dont come near her dont try to talk and there can be no communication to the outside she was backed literally into the corner being threatened that if she made one peep she would be out. They strapped my thing 3 year old baby to a papoose board put socks on her hands and literally velcroed her down from the neck down! As I waited in the hallway I could here her gut wrenching screams and pleas for help. It plays in my head over and over again. Now my child is mentally and emotionally scared for the rest of her life and so am I for that matter. I honestly didnt even realize that this was going on. I have never experienced something so horrifying in my life it is absolutely INHUMANE! They even put blinder glasses on her, she thought she was blind! Never again!! Now even when I mention the doctor the dentist anything she loses it. She fell and skinned her knee a couple days later and youd have thought she cut it off she is terrified to get hurt now. I am not exaggerating when I say this has literally changed the course of our lives. This type of treatment should not be allowed how can we let our children be treated this way. Not to mention the cleanliness of the office was ridiculous. I could write a book and still never be able to tell it all and express the pain I felt in my soul. I hope this helps someone out there to never have to go through this hell with their baby! Since I called asking for an antibiotic and was told no. Also now for any other dental work my kid has to be put under. Not to mention the cost I am worried for her overall health. She has been diagnosed with PTSD because of this. I say this every day THEY BROKE MY BABY!
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