To whom it may concern On Saturday August 16,2020 I entered Western Beef on west 16 street NYC, upon doing so I went straight to the cold cut department &;;;;;;;;;; stood on line. There was one individual which was being tended to, a lady which was still telling the deli worker, which was one of two, the rest of her order. So one of the workers told the other to tell me the deli was closed. I have been going to western beef for over 30 years or more when western beef opened on 14 street nyc. One worker really nasty told me dont you see the sign were closed, I have never ever seen a sign posted that the deli is closed, that was a first, I asked her why she didnt tell me as soon as they saw me standing there, and she then told me that they had already cleaned the slicer. That was impossible due to the fact that I was standing there as she was taking the ladies order. I also questioned them as to why the deli was closed at 6 pm turning away customers when the deli is suppose to e opened till 8 pm. They just answered me once again really nasty that they were closed. So I then went to the front and asked for the manager on duty, he was as nasty as your deli workers. Informing me that store was short of staff & he had no one to work the deli & that it was time for the two deli workers to punch out & go home. I live 50 ft from your store & am there every single day. One of your workers Victor knows me very well, he is an excellent worker which I have come to love dearly, very respectful & attentive to anyone & everyone. I should not have been treated in the manner those three workers treated me. The girls in the deli spoke to me in such a negative way. They were just desperate to leave & didnt care about anything or anyone. As I was finished getting the rest of my groceries I was just so upset in the fashion I was treated. Living here almost 60 years as I speak with other patrons who shop at your store, they inform me that they have had issues with them as well. If these are the kind of employees you hire to represent your store, you will have a huge decline in customers as many already stopped entering your store. You need to educate these workers upon hiring them, there is no reason why someone should enter your store and be treated in such a negative way. By the way there were many other customers after me turned away as well. Again the two deli girls just kept turning the customers away repeating that they were closed. I dont wish for them to lose their jobs, but they need to be educated and to be respectful of anyone who approaches their section as for the manager as well. I had a small gathering and was in need of a few pounds of cold cuts and had to go all the way to the supermarket on 29 street and ninth ave . This should not have happened. I am disabled and should not have had to go out of my way due to your workers acting in the matter in which they did. I thank you for your Time & attention, stay well & stay safe. Feel free to reach me at 646-258-**** Mrs Feliciano.