To whom it may concern: Hello, my name is CarI. I'm writing to you in regards to the not only poor services I received as well as negligence at Wal-mart store as well as the insurance company on behalf of Wal-mart. On 2/2/20 I went to the Port Orchard Walmart around 1:30-2:00pm to have a oil change done on my Scion. I remember this date because, it was Superbowl Sunday. Also I'm a die hard 49ers fan. Knowing that oil change at Wal-mart doesn't take long, I stopped in to have it done so I could get home to watch the game. After my car was completed I went about my day. Went home to watch the Superbowl. The following Tuesday 2/4/2020 I went to work as normal. As I exited the freeway onto the off ramp, where here in Washington heading to Sea-tac air port the road comes to a Y. To the left is Buiern Sea-tac airport. To the right I-405. As I stay in the left lane to head to work, as I was going around the corner, I noticed my check oil light came on. Thought, kinda odd since I just had my oil changed. As I completed the turn the oil light went off. So I had just assumed it was because of the turn. Continue my way to work. As I approached the security gate of the employee parking for Sea-tac airport, I reached into my center console of my car to get my parking badge. I discover it wasn't there. I than check my glove compartment. It wasn't there as well. I searched my car completely. It was not there. Being that my parking badge only works at Seatac airport and only for the employee parking the badge never leave the car. There's no reason to. I store it in 1 of 2 places. The glove compartment or the center console. After every use I place it back in 1 of those 2 spots. Coming and leaving work. I was able to be let in by the guard who verified I was a Sea-tac employee. And went to work. On the way home the guard hit the button to let me leave and I went home. Once I arrived home, i tore my house up looking for my badge. From top to bottom. As stated my badge only works in one place therefore there's no need for it to leave my car. However i looked in my house anyways. 2 hours i searched and nothing. Went out to my car and searched. Nothing. How did my badge disappear? As I continued to search my car specifically my center console and glove compartment I notice something else was odd. I kept a small ziplock bag in the glove compartment. Inside is random changes I put in the ziplock after I make a purchase anywhere using cash. The bag was halfway full with coins, quarters, dimes, nickels, pennies. But what makes this different is there was also 10.00 dollars in 2.00 dollar bill's that had gotten one day from one of the ferry's. My mother collects them, so when I saw them at the ferry awhile back I exchanged a 10.00 dollar bill for them. Put them in the ziplock. Aslo missing was a smart watch color rose I had bought for my youngest daughter who lives in Yuma. It was her very late Christmas gift I was mailing to her. From that point somehow someone got a hold of my keys. My keys never leave my pant loop unless I'm at home or at work. And when I'm at I took my keys off and put them in my locker and lock it. Than after work they go back on my belt loop. I retraced my steps from Tuesday realizing the only time I didn't have my keys was when I was getting my oil changed. By this time is well after 7pm and the automotive is closed. However I did return to the Port Orchard Walmart that night. And not 14-17 days later as the insurance rep for Walmart stated. I spoke with a manager there named Liz and explained to her that I had had my oil changed 2/2/2020. And that some items were messing from my car. I informed her I understand the automotive is called. And if she could leave a message for the automotive manager (Paul) if perhaps he could check the camera's to see if maybe I drop the items out of my car and didn't notice. Or if I did and didnt notice if perhaps someone or an employee picked them up and placed them in the lost and found. She said she would leave a message for Paul. I thanked her and went home. Next few days I started to notice my check oil light coming on more and more often. I would check the dip stick and it would be low on oil. I would add oil to my car however it seemed like every 3-4 days I was adding oil to my car. On 2/22/20 I was in Bremerton Wa and close to Walmart. It was a few minutes before the automotive open so I stopped in. I asked the employees if they wouldn't mind just checking my car for me. I explain to them I had just had an oil change done on the 2nd at the Port Orchard location. But the light keeps coming on. And I'm adding oil seem liked every 3-4 days. So one employee had me bring my car into the bay, while the other went below to look at the underside. The employee that guided me into the bay open the hood and check my car. And hes next words was a total shock. He informed me that my car was completely dry. As if there was never oil in it. I'm stunned. He ask when was the last time I did an oil change. Told him Superbowl Sunday. 2/2/20 at Port Orchard Walmart. The employee underneath says he didn't notice any big cracks or leaks that he could see. The three of us go inside to the computer and check the records. Which shows I had stop in to have a oil change. Both employees stated there's no way my car should be that dry that soon unless they didn't do the oil change properly. One employee proceeds to call the on duty manager to come to automotive. They both explain to the manager the situation, the oil change at another store, how dry it is. As if if wasn't done. The manager tells them to do whatever you have to do to fix it. And afterwards call me back so Mr. Horn and I can call over to Port Orchard and tell them the situation. Also to keep the receipt so he could have the store pay for it. No charge to Mr. Horn. After the oil change was done the employee called the manager back to automotive. When he arrived they handed him the receipt. I thanked them for fixing it. Me and the manager than called Port Orchard Walmart. He explained what happen and that after the call I was heading to Port Orchard Walmart. After the call I thanked him. And headed to Port Orchard. Once I got to Port Orchard I asked for the Store Manager. He wasn't there but an assistant manager came. I explain to him the situation. We both head to automotive and he finds Paul ( automotive manager) As the manager explains to Paul what has happen, Paul informs me that there wasn't a message left for him about the missing item from my car. He says we can check the cameras. But it will be a few days. And we can do another oil change. No charge. Inform him it's already been done. And I just want to know if the items I'm missing happen to fall out and was taken to lost and found. If someone picked them up if I did. Just something. He said he would check them. A few days later the store Manager from Port Orchard Walmart (Doug) called me and ask if i would like to file a claim. I said yes and we started the process. After i submitted pictures paperwork and receipt for the insurance company they denied my claim. As of (4/4/20) I now have to get a new engine for me car. Because there is eternal engine knocking. The cost to fix it was well over 5,000 dollars. This has gotten me very upset. Because I paid for a service that obviously wasn't done. Than was told by Wal-Mart insurance company that my claim was being denied because they weren't at fault. I find it hard to believe that first my car has no oil in it after paying for a service, items missing from my car and now my engine is pretty dead and the insurance company doing everything they can to place blame on me. The agent I spoke too even said to me were not going to replace a few dollars that were in a bag. Im sorry I don't care if its 2 pennies in my car The point is its in my car it belongs to me and it should stay there. I had to get a new parking badge for work. Now either look for a new car. Look for a new engine. Or sell the car still have to look for a new car that im still making payments on. I'm just like most people in today's world. I struggle day by day. Im a single father to 4 kids. 3 which live here. I work 60 hours a week just to stay afloat. I have bills to pay daycare child support car payments and such. My car is the one item I make sure I do all I can to get it up and running. Because it gets me to and from my job. My job that pays me so I can take care of and support my family. I don't have 5,000 dollars just laying around. I work my butt off day in and day out. And I pay for a service to be done and it wasn't and all im told its my fault. Really? Now I have to figure some way to come up with the funds to either get a new engine or a new car. And do it quickly. Because I still got to get to work. And without a car I fear its going to be a snowball affect. So yes im very upset. Very angry. Words can't even describe. I will never step foot into another Wal-mart ever again. The service I received I didn't. The insurance company pointing the blame on me. Now my car is pretty much unless. And during the current situation the were facing with this Coronavirus it's even now more difficult. Because if somehow I do come up with enough money to pay a new engine, I have to have it shipped. Than have money to find a shop that can swap out the engine. And do it ASAP. For while I'm sure this insurance agent I spoke to is sitting at home due to the States Stay How order in effect, I'm an essential employee because I work at the airport. And have for the past 4 years. Walmart has sat me back time and money that I just do not have. And there insurance company made it even harder by denying my claim. Now Im in fear of losing my job because my car needs a new engine. A engine that I can't afford. An engine I wouldn't need had the oil change I paid for been done. They dropped the ball and now Im paying for it. Bad business. After speaking to the insurance rep and her stating were not gonna replace a few dollars in the car, after her telling me it's normal wear and tear, after her telling me there's no proof any of that was in the car. Even after sending a picture of my check oil light on, or a picture of me holding my daughter's watch in the car, after her saying I want 14-17 days to report it missing. Which as stated I return to the Port Orchard Walmart the following Tuesday, I asked to speak to her supervisor. Instead she connected me to hes voicemail. I left a voicemail and asked the supervisor (Josh) to please call me back. And on a Friday, because that is my off day. Since I work Monday thru Thursday from 6am to 430pm. Calls during my work schedule tend to go missed because I'm outside most of the day around airplanes and likely will miss the call. And by the time I get off work to return the call, there already closed. That didn't happen. The supervisor (Josh) called during the week. During the time I was working and I missed the call. Hes voicemail that he left was he agreed with the agent I spoke with. I called back after work to which they were closed. Left another voicemail asking to call me on Friday. I still haven't heard from him. Everytime I call I get hes voicemail. I've even left messages on the first agent's voicemail to have her supervisor call me. I've still haven't heard from either. Now I'm the one stuck trying to figure what I'm going to do. Thanks Walmart and your insurance company for knocking me back 5,000 steps. If whoever reads this feels the need to want to reach out heres my info. Im beyond upset. And have no words to even begin to express my frustration. Carl Horn (360)286-**** Chornjr@***.com.