30 Jan, 2021 → by ClaimboUser418217
Delivery to an incorrect address
1
I placed an online order (of 21 items) with Zara US in late December. Though one package with 2 items have been received, the other package with 19 items has been delivered to a wrong address by UPS. Zara claims that the delivery was done successfully. When raised a case with Zara customer service, I get a reply that there has been no discrepancy in the delivery. I have proof-of-delivery to an incorrect address from UPS, which claims that Zara provided UPS the wrong address. Now, Zara is denying taking responsibility for its misdeeds.