I made order # [protected] over the phone at Hardee's Battrawe st, Cairo, Egypt on Dec 4th at 7:15 pm (Egypt time). I have received the order after 1 hour in a very bad condition, the bag sealed was broken and food were not warm. I called customer Service at (19066), they promised that the branch manager will call me in few minutes to solve the issue, but nobody called me. After 15 minutes, I called CS again and they promised that I will receive a call in few minutes. Unfortunately no one called me back until this moment (about 4 hours). This is a very bad experience I got from Hardees. Thank you in advance to Establish a preventative action to avoid such bad behaviour and unprofessional attitude in future. Best Regards, Tarek Salah Mobile # [protected]