13 Aug, 2021 → by ClaimboUser880574
Delivery of new tankless hot water heater
1
On 8/1/2021 I initiated a claim with ahs in regards to our hot water heater no longer working. Ahs sent out a plumber (plumbing repair asap) who diagnosed the problem as a cracked heating element that could not be repaired. Ahs agreed with this tech. And stated that a new heater would be ordered. This is 8/13/2021 and no hot water heater. We have been customers with ahs for 10 to 12 years and have always had excellent service but not this time... Why the delay and no update or "explanation as to the delay". I have called customer service 9 times and always told that the water heater was on order. Too long to place an order... Our agreement number is [protected] and the request for service number is [protected]. Our e-mail address is [protected]@yahoo.com... Physical address is 209 forrest lane ruidoso nm 88345. Can you help as we truly wish to continue our relationship with ahs? Thanks for listening, phil ladue