NI ordered a Mauro Fireplace, paid almost $2000 in late August 2020, told it would be delivered on a certain date, didnt happen. I called several times, they NEVER called me. Finally, when the fireplace was delivered there was NO FIREBOX... So I have an Big hole in my fireplace, I called to inquire when it would be delivered, I was told some time in December, the staff was VERY UNPROFESSIONAL, DISRESPECTFUL &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;amp; UNCONCERNED!!! I WILL NEVER ORDER FROM THEM, IM TELLING EVERYONE I KNOW, plus Im contacting the BBB to file a complaint...