5 May, 2021 → by ClaimboUser284680
Delivery of appliances

2

Sears has broken me. Do not be lured in by Sears 30% offers to buy multiple appliances! You will never receive your appliances. Yes, we all realize that due to heavy demand and Covid related manufacturing issues there are legitimate reasons for delay. However, the real problem is that if you order multiple appliances Sears has a hard and fast policy of bundling multiple appliance deliveries. So with heavy demand, what are the chances that your fridge, range and dishwasher for example will all arrive in a Sears warehouse at the same time? Well the answer for us has been zero. We purchased and fully paid for three GE appliances online on November 28, 2021 and as of today May 5, 2021 Sears has only delivered our refrigerator. And the only reason we received the refrigerator was because someone in Customer Service actually took pity on us when Sears canceled the delivery of all three appliances by auto-text 33 minutes before the delivery truck was scheduled to arrive in our driveway on April 16, 2021. Eight promised delivery dates-all failed: February 3, February 22, March 8, April 6, April 12, April 16, May 10, and May 11. The latest delivery date is now May 27, 2021. That is almost six months to the day that we first paid for our order. 9 times promised and 8 times rescheduled so far. Eight calls to Sears to reschedule. We spent 30 minutes to an hour on each callback. Countless apologies. Sincere promises- yes, yes, yes, your appliances are in stock in the warehouse. When we first ordered these appliances during the Black Friday sales last fall we did a meticulous accounting of all the offers provided by Costco, Home Depot, Best Buy, Lowes and Sears to get the best price on the GE appliances we wanted. We factored in every relevant factor we could think of: price, rebates, delivery cost, haul-away charges, warranties and so on. Sears was the clear winner so we bought from Sears. Unfortunately, we didn't factor in the secret bundled delivery policy. Yes, we got the best deal but we still don't have our fully paid for appliances after almost six months. We believe that if we had ordered from any of the other companies we would have paid more but we would be enjoying our GE appliances right now. Obviously we are totally frustrated and feel deceived. They have taken our money and broken 8 promises and held our money for almost 6 months while stringing us along. We have been toyed with and can't take it anymore.
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