25 Aug, 2021 → by ClaimboUser998733
Delivery/Installation of New Dishwasher

1

My husband and I ordered a new Frigidaire refrigerator, gas range and dishwasher. Delivery occurred on Thursday, August 19, 2021. Upon arrival the delivery men announced that they could NOT install the new dishwasher because it was "hardwired" and that we needed to hire an outside plumber to do the install.?? They directly said that "this happens all the time with Home Depot. They never tell the customers." I was sort of stunned that they refused to install it despite Home Depot charging me for install and didn't know what to do. I said to my husband maybe we should just refuse the dishwasher, but the delivery men cautioned me against that indicating that was only if the product was damaged. The delivery men left the old dishwasher in place and the new dishwasher wrapped up in my garage and departed. As soon as they left, I called Home Depot and asked for a refund for the amounts charged for install, haul away and installation parts. Your customer service rep was great, took care of the situation and even mailed me my refund receipt for those items. That part was awesome and so very helpful. The real problem arose in trying to find a plumber. It took me (3) tries to find a plumber who had availability and would do the install. However, on August 21, 2021 when the plumber unwrapped the new dishwasher, it was a top mount instead of side mount!!! The salesman had asked us about this and my husband and I SPECIFICALLY told him that we had granite countertops and needed a side mount dishwasher. I'm fully aware of the difference between side mount and top mount and the install requirements for each. In fact, your salesman steered us away from ordering the dishwasher we originally wanted because he claimed it could only be top mounted. Back to the install, my plumber told me that although the specified preferred method of installation was top mount, he could try to install it with side brackets, but none had been included. I immediately called Home Depot looking for the side brackets and was told that Home Depot never carries any of the install parts, they always have to be special ordered. Thus, I found the mounting brackets on Amazon and the plumber had to return again on August 24, 2021 to do the side mount install. Bear in mind that the Home Depot paperwork indicates that the appliance is unreturnable once delivered - and the delivery service counseled me AGAINST refusing delivery of the dishwasher. In the end, it cost me (3) times the original amount to install the dishwasher - AND ITS NOT EVEN THE CORRECT DISHWASHER!! OR EVEN INSTALLED IN THE CORRECT PERFERRED MANNER!! All we want is the correct dishwasher installed correctly for the installation price quoted by Home Depot.
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