I have already emailed a few times since Saturday and still not heard back Dear sir/madam, Order Numbers 328228 & 327053 I have used your company before and flowers that came were gorgeous and just like the pictures. This time I don't know if it was because it was Mother's Day and you were really busy but they were very disappointing. Both were for Mother's Day to be delivered on the Saturday and was from there grandkids. The first ones 327053 arrived that day but when they opened there was a small bunch inside with a bit of cellotape round them and withered as no water, also had no paper etc like in picture around them. The second ones 328228, did not arrive on the Saturday as requested and someone had waited in, they received them on Monday and again they were nothing like pictures and were withered and some had died, no water or paper round them. As you can tell I am very disappointed with the flowers especially when they were purchased as a present and has put me off using the company. I would be grateful if you could look into this and advise me what actions you will take I.e. refund etc. I have filled in your online form regarding this as soon as it happened. I look forward to hearing from you.