I spent a lot of time creating a book to send to my husband for his first Fathers Day. He unfortunately is in a correctional facility which made the delivery of the item that much more important. I contacted the correctional facility a week after it was delivered in which they confirmed it was not received. I contacted Snapfish and they politely offered to send another one free of charge. I expected explained that it could only be sent via USPS and it had to have his name on it. I contacted the correctional facility again & they advised they still have not received it but they did get something twice but it had no name on it. I contacted snapfish again and was told they would forward my info to the shipping department and I puke have to wait for an email. 3 days later I received that email & all it said was they are unable to ship to that address, I replied but have yet to get a response so I called snapfish directly. The customer service rep had no explanation and was quick to just cancel my order so I asked for a manager. After being on hold for 15 mins waiting for a manager Roland answered. He informed me that it was not that they couldn't deliver to the address but that the warden must not have approved the delivery... really?? First of all the warden does not go thru the mail and accept or refuse, second I have already contacted the mail room and they confirmed they would accept the package and 3rd why couldn't Snapfish look at the returned package where it will clearly identify why it was returned. I am extremely disappointed in the lack of concern regarding the importance of this order and the unwillingness to investigate the reason why it was returned. Even the manager didn't want to spend to much time trying to help. In the end the book was delivered to my personal house and since any package sent to my husband has to come from a 3rd party vendor ( I can't send it) I guess he will get it in 3 years when he gets home. Thank you Snapfish