25 Feb, 2019 → by ClaimboUser998414
Delivery by your employee behaviour not acceptable

1

Dear Sir/Madam I am writing to report one of your delivery drivers being extremely obstructive, unhelpful and downright rude. I live directly next door to the Red Lion Pub, Red Lion Street, Cropredy. A beer delivery was taking place this morning when I have to leave for work. I work full time the other side of Banbury. Once again, as in previous times, your delivery man chose to park right outside the pub with no hope of either myself, or indeed my neighbour who also came out (5 minutes later - yes I was still sitting there). I got out to speak to the main chap and I did ask politely if he would be kind enough to move the lorry back down the lane to the wider area by the canal bridge as I have to get to work. He said it was not possible and ignored me. I then telephoned the landlady of The Red Lion and explained the situation. She came out. She was very embarrassed and anxious and indeed accepted they could move and she said she would have a word. 8 minutes later I am still sitting there. He eventually came back and I asked him again if he would move. He told move to "reverse your bloody car up!" I told him I could not and would not and perhaps he would care to try. He smirked. He then slowly proceeded to carefully and very slowly start tying up the curtain down the side. I said he could do that if he moved the vehicle. He said it was against the law ! I don't think so. He then infuriatingly for me started to check and kick the tyres, wiped the windscreen and eventually move slowly back to the large area I described above. I was kept waiting nearly 15 minutes! The number plate for the vehicle in question is FL67 NZJ. I warned your driver I would be reporting him for his behaviour and he told me to do just that and smirked. I am that upset. And frustrated and cross. If there had been an ambulance trying to get through HE WOULD HAVE HAD TO MOVE!!! I have to get to work, my neighbour had to get to work. I was late. It was embarrassing for me. This chap needs reprimanding and frankly an apology down the line. My husband, Peter Howard, has had issues with these employees as I believe you are aware. He said you were sympathetic. Please. Your drivers needs to park in an area which is available and does not affect residents trying to get in and out of their home street. It is pure idleness on the driver's part. He has to use a metal conveyer for the barrels in any event and its only a matter of a few extra yards he has to push. It really is that near. It is downright disrespectful him treating me and my neighbour this way. And indeed an upset for the poor landlady also. I sincerely would appreciate you investigate this incident this morning. Please. Also, for the future, for the sake of the Red Lion Street residents who have to get to work, surely the beer delivery could be at a more sensible time of say late morning 11.00am when most "workers" are out. Ultimately, for the sake of an ambulance situation, they should not park there at all. I suggest you send someone to look at this area and you will see they are being unfair and lazy. Sorry to go on. I really am upset and I don't want to be put in this awful position again. Yours faithfully PLEASE CONTACT ME WITH YOUR RESPONSE. josie.[protected]@hotmail.co.uk [protected] Josie Howard (Mrs) 7 Red Lion Street, Cropredy. OX17 1PB
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Kuehne + Nagel you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.