I had purchased my washer and dryer from AJ Madison, and I guess they may use this company, AM Home Delivery. Well its a long story. Awful customer service, gave me the run around. I guess this is what you get when they offer you free shipping! Dont ever use this company. They need to SERIOUSLY work on their customer service. I would have rather paid for shipping if I could have gotten my washer and dryer in a decent amount of time and better customer service, from another company, never again will I be ordering from there. Just beware.