I live in the state of Florida. On, 9/2 I ordered a medium mattress from Mattress One. It was delivered on 9/3 and the old mattress was removed. The issue is they delivered a firm one (it is like cement). I called and they apologized and said they were behind with deliveries and the soonest they could get one out to me was 9/8. That Saturday came and we waited at home all day. Around 7PM I called the store only to find out that our mattress was not on the truck. He said the soonest he could get it to me was 9/10, then on 9/9 I received a call that they didn't think the mattress would be delivered and that they don't think it's in stock. The earliest they can probably deliver is 9/13. I have back issues and cannot sleep on the mattress. The couch is better, but I'm experiencing an increase in pain daily and can hardly sleep. My spouse is toughing it out, but we are both miserable. What can I do?