We had solar panels installed and we needed to go through a process of approvals and inspections in order to finally receive approval from APS to operate the panels and start returning excess power generated into the electrical power grid, for credit toward our APS charges for monthly power consumption. See the screenshots showing our request to expedite the process and the APS response. APS is taking longer than any other entity to give us Permission To Operate and install the meter necessary to obtain the PTO. When I requested to have the process expedited, APS replied with what reads to me like a statement saying they are running 13 days (NOT business days) behind and there is nothing they will do to expedite. That reply reads to me like they were saying we would receive PTO in about 13 days. It did not mention that there would be an additional waiting period after the 13 days. Today, 15 days after they received notification of all other inspections and approvals, we received an email from APS saying it could be as much as 15 - 20 BUSINESS DAYS MORE, before they are able to install the meter and issue the PTO. Considering the fact that our use of solar power will actually benefit APS, returning FREE excess power back into the electrical grid, one would think APS should make an effort to install the meter and issue the PTO. Since they have not done this, I assume the delay is deliberate. It is most certainly inexcusable and unacceptable! APS should be REQUIRED to expedite ALL inspections and PTO requests from solar installers ASAP, in order to promote the use of sustainable energy, rather than the dirty energy APS produces in large measure. APS is deliberately stifling competition from solar companies in an effort to protect their own monopoly. They talk a good game, but the reality does not match their hype. As you can see in one of the attachments, APS has been aware of this particular solar installation since Aug. 21st, and in another attachment, they were notified of the local authority approval (the last one before APS needs to install the meter and issue PTO) since Oct. 18th. And yet it is going to take them approximately another month approximately to finally get around to issuing the PTO. PITIFUL, RIDICULOUS, INCOMPETENT!