1 Jan, 2018 → by ClaimboUser986823
delaying claim

3

My house was broken into. I submitted the claim on 6 February 2015 and amongst other immediately drew their attention to the fact that all of my cars keys were stolen, either the whole set belonging to a car or spare keys of my other vehicles. Only on 17 February did the assessors pitch at my home to do a so called assessment of my losses which turned out to be an interrogation into the legibility of my claim that lasted from 14h00 till 20h15 that night (over 6 hours). Photos were taken of the contents of all my cupboards (even the kitchen cupboards) and drawers under the pretense it was for future records should we have a total wipe-out of my belongings. They then went into a claim that I had before regarding keys that I lost of one of my cars. I must prove that the money that they paid out was indeed spent to get my car going again. I gave them the names and names of the companies where i bought the alarm replacement, who fitted it etc. It is now the 26 February, no joy so far I have started to have the locks and alarm systems on my vehicles replaced on my own. Some vehicles are still at risk as someone has keys for them and can drive off. Heaven forbid as I cannot see how Outsurance will pay a claim for a vehicle if they cannot even replace the security system on my vehicles.
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