My car plate no. BND 9819 has air-conditioning system problem and was sent it to Sg Rasah TCM service centre, Klang on 6/8/18 at 9.45am appointment was made for repairing. Furthermore, I was told to leave the car for few days to repair. I notice that their workshop here got only 1 technician who knows to handle the air-conditioning system. My complaint is their technician is inefficient & ridiculous :- Day 1 (6/8/18) - started checking about 2.30pm Day 2 (7/8/18) - continue checking till about 2-3pm and then I have been told that they need few days to dismantle/open the dashboard as well. Day 3 (8/8/18) - the technician didn't turn up. In fact, what is their SOP because they just carried out 10-20% of dismantling work of dashboard so far, the problem of air-conditioning still uncertain and not solve yet. When are they able to get it done and I can get back my car just simple as that.