On May 27, 2017, I placed an order for "HTC One X9 Dual Sim - 32GB, 3GB RAM, 4G LTE, Carbon Gray" and the order number is [protected]. As the item was provided by HTC UAE the shipment was sent by Aramex to Riyadh. The Aramex shipment number is #[protected]. Since then I'm regularly following with both Souq.com & Aramex regarding my shipment but I did not receive my item till now. Every time I call customer service of Souq KSA they say that the item will be delivered shortly. Aramex clearly asked me to get in touch with Souq.com as they are not able to find my shipment. Why should I suffer for other's fault? I made the full payment in advance so I asked for a refund as it is almost 2 months now and I don't want the phone now.