I Ordered 12 bars of Avene soap on 7/12/2014. I received an email on 7/14 saying the product was back-ordered and would be delayed 1 or 2 weeks. Product shipped 7/28; not scheduled to be received until 8/1/2014. MasterCard charged at time of order even though product was not available. (Yes, company states that this is their policy.) Essential Dermcare did nothing to expedite shipping in spite of delay. Just told me to refuse the package and that they would give me a credit. Very dissatisfied with poor customer service. Essential Dermcare management says that the company followed their stated policies.