Hello First of all we are greatly disappointed with your oman air line services no customer caring at all . My parents was travelling from Manchester to Lahore on 25 april 2019 fight was delay with no reason at all no representative ever bother to came to passengers to tell them what was going on. My father is an elderly man and he was on wheel chair so you can imagine how hard it will be us. Now finally flight took off at 1:00 in the night to Muscat airport . The oman air line did not bother at all about the passengers again and they were left at the airport for 7:30 mins and to avoid giving them hotel under the international law oman air line put all the passengers like animals to the next flight to Dubai In Dubai middle of night Oman air line did an other awful job let them wait an other 7 Hours with out any reasons and finally rather then they have to be at Lahore on friday 26 april 2019 they were landed next day 7:30 on Saturday. Air line reference number is ASKISU booking reference is M5X028 OR M5XO28 MR MUNAWAR SIDDIQUI MRS RAHAT SULTANA Send us a written letter why it was delayed and why they been treated like animals why not they been given hotel and why oman air line cause us so much pain and trouble. I ll be used for insurance claim and we ll speak to our solicitors what other actions can be taken against the negligence of Oman Air line so they do not do this again to their Customers. I have send many emails to this email address what was given by oman air customer service agent after 1 hour hold over the phone with no reply at all I cant really understand how this airline even still in business having no customer service and no one know what they are doing very very very very disappointed thanks