I'm not going to bash the company, they do a pretty decent job at that themselves. After reading all of the negative comments, and seeing how they've screwed over so many people - I have no problem writing this. I placed an order on 7/18/18, and received my parcel on 7/21/18. (Yes, it was very fast shipping!) I ordered a total of 5 items but received only 4. Not a big deal, I figured the missing item was shipped separately. I wrote to them and informed them, and they wrote back instantly, stating that they would be investigating. No problem! Then they asked me to send pictures of the box, along with the dimensions of the box. Again, no problem. Today, 7/26/18, I receive an email from them stating that the missing item case was "denied". They said the weight of the package was consistent with the package that left the warehouse. WHAT? So in a nutshell, they are saying that I did indeed receive the item? Oh no! How dare they insinuate that I received something when I absolutely did not! I am appalled and disgusted that someone would have the nerve to make such an assumption. I work damn hard for my money! Albeit the item that I am missing is only $14.99, it was still PAID FOR! And I will be damned if I am going to allow this company to get away with this! I am more offended that they inadvertently accused me of receiving the missing item, than of losing my $14.99. I wish I would have been videotaping the moment I opened the box and removed the items. Never again will I purchase from them!